Return & Shipping Policy
Please read everything carefully and for more information, contact us @moongladeco.com
Return Policy
Last Updated May 11, 2023
Thank you got your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return your item to us for within 14 days for a full refund or exchange. We understand that sometimes it takes a little while for the items to get to us, so we will have a grace period from the 14 day return policy.
​
​
​
Returns
All returns must be postmarked within 14 days of purchase date. All returned items must be in moderately used condition and 80% of the product still in the container., with all original bags and labels .
Return Process
To return an item, please email customer service at moongladeco.com to obtain Return Merchandise Authorization number if you did not receive one with your original purchase. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
​
MOONGLADE Co
Attn: Returns
RMA #
111363 Denton Dr
Dallas, TX 75229
United States
​
You may also use the prepaid shipping label enclosed with your package. Use the above method also is you want to expedite your own shipping, though you may have to pay out of pocket at whichever facility you decide to use. Any other normal return shipping charges will be paid or reimbursed by us. Please drop on the package at you local FedEx or UPS.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
​
Please Note:
-
Sale items are FINAL SALE and cannot be returned.
-
Please ensure that all products being returned are sealed off with the sealant provided. Follow all instructions given on the label.
​​
Questions
If you have any questions or need our assistance please call or email us using the contact below.
​
972-638-9424
Shipping & Delivery Policy
Last Updated May 11, 2023
Please carefully review our Shipping & Delivery options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
​
What are my Delivery Options?
​
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
​
Shipping Fees
We offer shipping at the following rates
​
Standard: 7-10 business days
Expressed: 3-5 business days
​
All times and dates given for delivery of products are given in good faith but are estimates only.
​
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery. The deliveries will be made within 30 days after the day we accept your order. For more information please refer to our terms.
​
If you want to expedite the shipping, you have to pay out of pocket. If you use our standard and expressed shipping methods you will use the normal pricing method.
​
​
How is my subscription fulfilled?
If you are signed up for our subscription, then we will deliver your packaging on the 5th of month.
​
Do you deliver on Internationally?
We offer worldwide shipping. Free shipping is not valid on international orders.
​
For information about customs process:
Email moongladeprocessing.customs@gmail.com
​
​
Please not we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties, over which we can not control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
​
​
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date and delivery.
​
For EU and UK customers: This does not affect your statutory rights. For more information please refer to our terms.
​
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
-
Online contact form: https://mdurr37.wixsite.com/moonglade/about-3
​
